- Lead continuous improvement and operational excellence initiatives.
- Manage and mentor 2 analysts and oversee delivery quality.
- Develop KPI frameworks, scorecards and executive dashboards.
- Perform advanced data analysis, trend analysis and root cause analysis.
- Build Power BI dashboards, DAX measures and data models.
- Automate reporting and workflows using VBA, Power Automate and Python.
- Lead cross-functional projects and track advantages realization.
- Design executive communications and project newsletters using Adobe Express.
- Support ITIL-aligned service improvement initiatives.
Mandatory Technical Skills
- PL-300 Microsoft Certified: Power BI Data Analyst Associate
- ServiceNow ITSC tool (Reporting & Dashboard)
- Advanced Microsoft Excel (Power Query, Pivot Tables, Advanced Formulas, VBA)
- Data Analysis and Statistical Interpretation
- Data Modeling & Visualization and Storytelling
- Power BI Development and Administration
- Python for Analytics and Automation
- Power Automate
- Microsoft Office Suite
- Project Management
- Reporting Governance and MIS
- Lean Six Sigma Fundamentals
- ITIL v4 Fundamentals
Leadership Competencies
- People Management
- Stakeholder Management
- Business Partnership
- Strategic Thinking
- Problem Solving
- Communication & Presentation Skills
Preferred Certifications
- Lean Six Sigma Green Belt/Yellow Belt
- ITIL v4 Foundation
Experience Requirements
9 –12+ years in Operations Excellence, Analytics, Reporting, Business Intelligence, Automation or Continuous Improvement environments.