Job Title: Team Lead cum Customer Care Executive
Department: Customer Care / Operations
Working Hours: Full time

Job Summary

We are looking for a proactive and responsible Team Lead cum Customer Care Executive who can efficiently handle customer calls while supervising and monitoring the team's daily performance. The role is equally divided between calling activities and team monitoring to ensure productivity, appointment accuracy, service quality, and achievement of targets.

Key Responsibilities1. Customer Calling – Half Day

- Make outbound calls to customers and handle customer queries professionally.
- Contact customers for appointment booking, follow-ups, and appointment confirmation.
- Ensure accurate appointment details are entered into the system.
- Follow up with customers who have not confirmed their appointments.
- Maintain call quality, productivity, and daily calling targets.
- Ensure proper documentation of all customer interactions.

2. Team Monitoring & Supervision – Half Day

- Monitor the team's daily calling activities, productivity, and performance.
- Track individual team members' targets and achievement levels.
- Ensure team members follow the prescribed calling process and SOPs.
- Review call recordings and provide feedback to improve call quality.
- Check appointment accuracy and ensure duplicate or incorrect appointments are avoided.
- Identify performance gaps and guide team members to improve productivity.
- Prepare daily performance reports and share updates with management.




- Escalate operational issues and customer complaints to the concerned team.

3. Team Coordination & Reporting

- Ensure daily targets are achieved by both the individual and the team.
- Coordinate with operations and other departments for smooth workflow.
- Support team members in resolving customer-related issues.
- Maintain discipline, accountability, and process compliance.
- Share daily updates on calls, appointments, team performance, and pending tasks.

Required Skills

- Excellent communication skills in Tamil and basic English.
- Good team management and coordination skills.
- Strong follow-up and problem-solving abilities.
- Basic knowledge of Excel, CRM portals, and calling software.
- Ability to manage individual targets while supervising team performance.
- Attention to detail, especially in appointment booking and reporting.

Candidate Requirements

- Experience in customer care, telecalling, or team supervision is preferred.
- Ability to work independently and manage multiple responsibilities.
- Target-oriented, responsible, and willing to take ownership of team performance.

Performance Expectations

- Achievement of individual calling targets.
- Improvement in overall team productivity.
- Accuracy in appointment booking and confirmation.
- Consistent call quality and SOP compliance.
- Timely submission of reports and resolution of operational issues.

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

- Tamil (Required)

Work Location: Remote

📌 Team Lead cum Customer Care Executive (India)
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