German-Speaking Back Office & Logistics Coordinator

Company: Plantrich Group

Work arrangement: Kottayam

Languages: German and English

Role Purpose

Support Plantrich’s coffee and spice business by managing ERP-based back-office operations, coordinating logistics, and maintaining professional relationships with German-speaking customers.

Key Responsibilities

ERP and Back-Office Administration

* Maintain accurate customer, supplier, product, pricing, and order records in the ERP system.

* Enter and track sales orders, purchase orders, invoices, and delivery schedules.

* Update stock availability, shipment status, and outstanding orders.

* Organise contracts, shipping documents, certificates, and customer correspondence.

* Prepare regular reports on orders, deliveries, pending payments, and open actions.

Logistics Coordination

* Coordinate with suppliers, freight forwarders, warehouses, and customers.

* Arrange dispatches and deliveries, monitor shipments, and communicate delays promptly.

* Coordinate stock releases and delivery bookings with European warehouse partners.

* Check invoices, packing lists, and shipping documents for consistency.

* Follow up on missing documents and delivery confirmations.

Client Relationship Support

* Communicate professionally with German-speaking customers by email, telephone, and online meetings.

* Respond to enquiries about products, samples, orders, stock, and delivery schedules.

* Support the sales team with quotations, customer follow-ups,



and meeting coordination.

* Record customer requirements, feedback, and complaints in the ERP or CRM system.

* Coordinate internally to resolve customer concerns and keep clients informed.

Candidate Requirements

* Strong written and spoken German, preferably B2/C1 level or equivalent practical fluency.

* Positive written and spoken English.

* Experience in back-office administration, logistics, export coordination, or customer service.

* Practical experience with an ERP system; familiarity with CRM software is an advantage.

* Good knowledge of Excel, email, and document management.

* Strong attention to detail, organisation, and follow-up skills.

* Ability to work independently and handle confidential business information.

* Experience in coffee, spices, food products, or international trade is an advantage.

* Reliable internet connection and a suitable, quiet workspace.

* Availability during agreed hours with sufficient overlap with German business hours.

* Participation in regular online coordination meetings.

Performance Expectations

Accurate ERP records, timely customer responses, organised documentation, reliable shipment follow-up, and prompt escalation of delays or unresolved issues.

Remuneration: Based on German proficiency, relevant experience, and agreed working hours.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided

Work Location: In person

📌 German speaking Back office & Logistics Coordinator (Kottayam)
🏢 Plantrich Agritech
📍 Kottayam