Application Support Engineer – Python (L1/L2)

Company: PixDynamics Pvt. Ltd.
Job Location: Mumbai, Maharashtra
Work Mode: On-site
Job Type: Full-time

Job Summary

We are looking for an Application Support Engineer with hands-on experience in Python application troubleshooting, REST API testing, SQL queries, and production support. The candidate will be responsible for providing L1/L2 support across UAT and Production environments, investigating application issues, coordinating with technical teams, and ensuring timely incident resolution in accordance with SLAs.

Key Responsibilities

- Provide L1/L2 application support for UAT and Production environments.
- Troubleshoot Python-based applications, services, and background processes.
- Analyze application logs, Python exceptions, stack traces, and error messages.
- Debug and troubleshoot existing Python code to identify and resolve application issues.
- Investigate REST API failures, JSON requests/responses, timeouts, and integration issues.
- Perform API testing and validation using Postman.
- Execute SQL queries for data validation and issue investigation.
- Troubleshoot application, database, connectivity, and configuration-related issues.
- Perform basic Linux/server troubleshooting and monitor application services and logs.
- Coordinate with Development, QA, DevOps, Database, Infrastructure, and Product teams to resolve issues.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Perform application validation following deployments and releases.
- Support UAT/SIT testing activities and production deployments.
- Maintain incident trackers, support records, and regular status updates.




- Prepare Root Cause Analysis (RCA) reports for critical and prolonged production incidents.
- Identify recurring issues and coordinate with relevant teams to implement permanent solutions.
- Participate in technical and client discussions to provide application support.
- Maintain technical documentation, troubleshooting guides, and knowledge-base articles.

Required Skills

- Positive knowledge of Python fundamentals and application troubleshooting.
- Experience in application support or production support environments.
- Understanding of REST APIs, HTTP methods, status codes, and JSON.
- Hands-on experience with Postman for API testing.
- Working knowledge of SQL queries and database troubleshooting.
- Basic knowledge of Linux commands, server services, and log analysis.
- Ability to analyze errors, debug existing code, and identify root causes.
- Understanding of incident management, ticket tracking, and SLA-based support.
- Good analytical, problem-solving, communication, and coordination skills.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience supporting Python-based applications in UAT or Production environments.
- Exposure to application deployments, SIT/UAT testing, and production incident management.
- Familiarity with monitoring tools, ticketing systems, and technical documentation.

Work Location

Mumbai, Maharashtra – On-site. Candidates must be willing to work from the designated office/client location in Mumbai, as applicable.

Pay: ₹200,000.00 - ₹336,000.00 per year

Benefits:

- Provident Fund

Work Location: In person

📌 Support Engineer (Mumbai)
🏢 PIXL
📍 Mumbai