Job title: Telecaller / Customer Support Executive

Company: Waveline Sports Pvt. Ltd. — Michael Phelps Swimming Program

Job type: Full-time · Day shift

Schedule: 6 days a week including Saturday and Sunday, with a weekday off

Domestic blended process — inbound calls, outbound calls and WhatsApp chat. Voice and non-voice. Day shift, no night shifts.

Waveline Sports runs the Michael Phelps Swimming Program at 30+ centres across Mumbai, Pune, Nagpur, Indore and Kolkata. Almost every parent who joins us starts with a call, a missed call or a WhatsApp message. You’re the person who answers it.

This is a central desk handling enquiries for every centre, so you’ll learn which centre, which batch and which level — and get the parent to the right place fast.

What you’ll do

Inbound — answer every call and enquiry the same day, understand what the parent needs, explain the programme and fees clearly, and book trial classes with a fixed date and time.

Outbound — follow up every enquiry that didn’t convert, call for renewals before the term expires, reactivate lapsed students, and run campaign calls for holiday camps.

Chat — handle WhatsApp enquiries, manage several conversations at once, and move a chat to a call when that will close it faster.

Always — log every call, chat and outcome in our system the same day, and hit your daily call target and monthly trial bookings.





What we’re looking for

- 1–3 years in a BPO, call centre, telecalling, customer support, customer service or admissions desk. Voice, non-voice or blended process experience all welcome.
- Comfortable on the phone all day — this is a calling role, not a desk role
- Fast typing and able to handle multiple chats at once
- Fluent in Hindi and English; Marathi is a solid advantage
- Comfortable using a CRM every day

Freshers with strong communication will be considered. Education, healthcare, fitness and consumer services backgrounds transfer well.

What we offer

- Fixed salary plus monthly incentive on conversions
- Day shift only — no night shifts, no international process
- Full training on the programme and our systems
- Growth into Senior Executive, Team Lead or Centre Manager

Apply through Indeed with your CV. Shortlisted candidates will do a short live call and chat exercise at the interview.

Pay: ₹18,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance

Application Question(s):

- How many calls did you handle in a typical day? (Under 20 / 20–50 / 50–80 / 80+)
- Which processes have you worked on? (Voice / Non-voice or chat / Blended / None yet)
- Can you work Saturdays and Sundays with a weekday off? (Yes / No)

Work Location: In person

📌 Telecaller / Customer Support Executive (Wadala)
🏢 WAVELINE SPORTS
📍 Wadala