JOB DESCRIPTION

Position: Reservations & Booking Manager

Company: Stay On Vacation

Department: Reservations & Sales

Industry: Hospitality & Vacation Rentals

Location: Nashik

Employment Type: Full-Time

Experience: 2–5 Years

About the Role

Stay On Vacation is looking for an experienced and customer-focused Booking Manager to lead and manage the reservations and booking process.

The Booking Manager will be responsible for handling guest enquiries, managing the booking team, improving conversion rates, coordinating with villa/property teams, and ensuring a smooth booking experience from enquiry to check-in.

Key Responsibilities

Manage Guest Enquiries

- Handle enquiries received through calls, WhatsApp, emails, website and other booking channels.
- Understand guest requirements such as destination, dates, number of guests, budget and preferences.
- Recommend suitable villas/properties based on guest requirements.

Drive Bookings & Revenue

- Convert enquiries and leads into confirmed bookings.
- Monitor daily, weekly and monthly booking targets.
- Improve enquiry-to-booking conversion rates.
- Identify opportunities for upselling and cross-selling.
- Follow up regularly with prospective guests.

Team Management

- Lead and manage the reservations/booking team.
- Allocate leads and enquiries among team members.
- Monitor individual and team performance.
- Conduct regular reviews and provide coaching to improve sales performance.
- Ensure timely follow-ups and proper lead management.

Property & Inventory Coordination

- Coordinate with property owners, villa managers and internal operations teams.
- Maintain accurate information regarding availability, pricing, facilities and booking policies.
- Ensure that booking information is updated accurately and in real time.

Customer Experience

- Ensure professional and prompt communication with guests.
- Resolve booking-related queries and basic customer concerns.
- Handle escalations effectively and ensure customer satisfaction.
- Maintain a positive, helpful and solution-oriented approach.





Reporting & MIS

- Maintain accurate booking and customer records.
- Track enquiries, follow-ups, conversions, cancellations and revenue.
- Prepare daily/weekly/monthly booking reports.
- Analyse team performance and identify areas for improvement.
- Ensure CRM/booking systems are updated regularly.

Key Skills Required

- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Good customer relationship management skills.
- Team leadership and people-management skills.
- Strong follow-up and conversion skills.
- Good knowledge of MS Excel and Google Sheets.
- Ability to work with CRM/booking software.
- Robust problem-solving and decision-making skills.
- Ability to work under pressure and meet targets.
- Good knowledge of hospitality, villas, resorts or travel bookings.

Qualification

- Graduate in any stream.
- Degree/Diploma in Hospitality, Hotel Management, Travel & Tourism or a related field will be an advantage.
- 2–5 years of relevant experience in reservations, hotel sales, travel, hospitality or vacation rentals.

Key Performance Indicators (KPIs)

- Enquiry-to-booking conversion rate.
- Monthly booking revenue.
- Number of confirmed bookings.
- Average booking value.
- Follow-up efficiency.
- Team productivity.
- Cancellation rate.
- Customer satisfaction.
- Achievement of monthly and quarterly targets.

What We’re Looking For

We are looking for a result-oriented, confident and customer-focused professional who can take ownership of the reservations function, lead the booking team and consistently drive bookings and revenue.

Why Join StayOnVacation?

- Opportunity to work in the growing vacation-rental and hospitality industry.
- Career growth opportunities.
- Performance-driven work environment.
- Opportunity to lead and build a high-performing reservations team.
- Competitive salary and performance incentives.

Apply Now

Email: [email protected]

Call / WhatsApp: (phone hidden)

Pay: ₹11,000.00 - ₹41,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Booking Manager OTA (Nashik)
🏢 Stay on vacation
📍 Nashik