Position : Branch Head – EdTech / Education Sector

Company: Instil Learning Hub
Department: Branch Operations
Location: Kochi, Kerala
Employment Type: Full-time
Work Mode: On-site
Experience: 6–10 years

About the Company

Instil Learning Hub is a professional education institute specializing in finance and commerce courses such as ACCA, CMA, and CFA. We are committed to providing quality education through structured academic delivery, experienced faculty, and student-focused services.

Job Summary

We are looking for a dynamic and responsible Branch Head to oversee the overall functioning of the branch, ensuring smooth daily operations, effective coordination between departments, student satisfaction, and operational excellence. The ideal candidate will take ownership of branch performance, team coordination, infrastructure, and student experience while ensuring that organizational policies and standards are consistently followed.

Key Responsibilities1. Branch Operations and Administration

- Oversee the day-to-day functioning of the branch and ensure smooth operations.
- Ensure timely opening and closing of the institute and adherence to operational schedules.
- Monitor classroom readiness, office facilities, study areas, and other branch infrastructure.
- Coordinate maintenance of ACs, generators, electrical systems, security, and other facilities.
- Ensure cleanliness, discipline, and a professional learning environment.
- Monitor inventory, stationery, classroom materials, and other operational requirements.
- Coordinate with vendors and service providers for maintenance and operational needs.

2. Team Coordination and Supervision

- Coordinate with Academic, Admissions, Marketing, Finance, and Administration teams.
- Ensure clear communication between departments and timely completion of assigned tasks.
- Monitor staff punctuality, attendance, discipline, and adherence to branch procedures.
- Conduct regular operational meetings and follow up on pending tasks.




- Support employees in resolving day-to-day operational challenges.

3. Student Experience and Service Quality

- Ensure students receive a professional, supportive, and well-organized learning experience.
- Address student concerns and coordinate with the relevant departments for timely resolution.
- Monitor classroom arrangements, academic schedules, and student support facilities.
- Collect student feedback and identify opportunities to improve service quality.
- Escalate academic or admission-related concerns to the respective department heads.

4. Hostel and Facility Management

- Oversee hostel operations, where applicable, and coordinate with the hostel warden.
- Monitor cleanliness, safety, discipline, maintenance, and essential facilities.
- Ensure hostel-related complaints are addressed promptly.
- Coordinate with relevant staff to maintain a secure and comfortable environment for residents.

5. Compliance and Reporting

- Ensure compliance with organizational policies, safety procedures, and operational guidelines.
- Maintain branch-related records, maintenance logs, complaint registers, and inventory records.
- Prepare periodic branch operations reports for management.
- Identify recurring operational issues and recommend practical solutions.
- Ensure timely escalation of critical issues to management.

6. Cost and Resource Management

- Monitor operational expenses and ensure efficient utilization of branch resources.
- Coordinate purchase requests and maintain proper stock records.
- Avoid unnecessary expenditure while maintaining service quality.
- Support management in implementing cost-control and process-improvement initiatives.





Key Performance Indicators (KPIs)

- Operational Readiness: Timely opening and closing, classroom readiness, and uninterrupted daily operations.
- Infrastructure Maintenance: Timely resolution of facility, equipment, and maintenance issues.
- Student Satisfaction: Effective handling of student complaints and improvement in feedback.
- Team Coordination: Timely completion of interdepartmental tasks and follow-up actions.
- Hostel Management: Maintenance of cleanliness, safety, discipline, and essential facilities, where applicable.
- Inventory Management: Accurate stock records and timely availability of required materials.
- Cost Control: Efficient use of operational resources and adherence to approved budgets.
- Reporting and Compliance: Accurate records, timely reports, and adherence to organizational procedures.

Required Qualifications

- Bachelor's degree in Business Administration, Management, or a related field.
- MBA or postgraduate qualification is an added advantage.
- 3–5 years of experience in branch management, operations, administration, or a similar leadership role.
- Experience in education, EdTech, training institutes, or service-oriented organizations is preferred.

Required Skills

- Strong leadership, coordination, and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Good organizational and time-management skills.
- Ability to manage multiple operational responsibilities independently.
- Proficiency in MS Excel, Google Sheets, reporting tools, and office applications.
- Ability to handle student concerns, employee issues, and operational challenges professionally.

Preferred Competencies

- Experience managing an educational institution or training centre.
- Experience overseeing facilities, vendors, and hostel operations.
- Ability to establish operational systems and improve existing processes.
- A proactive, accountable, and solution-oriented approach.

Work Location: In person

📌 Branch Manager (Kochi)
🏢 Instil Institute Of Commerce Private
📍 Kochi