### Key Roles & Responsibilities

*1. Centre & Academic Operations*

* Ensure the smooth day-to-day functioning of the centre.

* Monitor and coordinate all academic and operational activities.

* Ensure all classes start and finish as per the scheduled timetable.

* Ensure faculty members report on time and conduct classes as scheduled.

* Track faculty attendance, class schedules, substitutions, and last-minute changes.~

*2. Faculty Coordination*

* Reduce the administrative workload of faculty by taking care of coordination and operational activities.

* Support faculty with classroom, scheduling, documentation, and other centre-related requirements.

* Coordinate with faculty in case of schedule changes, leave, substitutions, or urgent requirements.

*3. Student Coordination & Support*

* Coordinate with students regarding academic and centre-related requirements.

* Listen to and resolve student complaints and concerns professionally and promptly.

* Escalate complex student issues to the appropriate management team when required.

* Maintain a positive and supportive student experience at the centre.

*4. Documentation & Permissions*

* Prepare official letters, permission requests, and other required documents for centre activities.

* Coordinate permissions for external visits, site visits, events, workshops, and other academic activities.

* Maintain proper records of approvals, permissions, schedules, and operational documents.

*5. University Coordination*

* Coordinate directly with university leadership and relevant university teams regarding operational matters.

* Understand and address issues related to Hamstech activities within the university.

* Follow up with university management until operational issues are resolved.

* Maintain professional relationships with university stakeholders.

*6. Issue Resolution*





* Take ownership of day-to-day operational issues and work towards timely resolution.

* Identify potential issues before they affect classes, faculty, or students.

* Coordinate with the relevant teams to resolve urgent operational requirements.

* Escalate critical matters to senior management with transparent updates and possible solutions.

### Key Skills & Competencies

* Strong coordination and communication skills.

* Good people-management and interpersonal skills.

* Ability to handle students, faculty, and university stakeholders professionally.

* Strong problem-solving and decision-making skills.

* Ability to manage multiple activities simultaneously.

* Proactive approach with strong follow-up skills.

* Good documentation and reporting skills.

* Ability to work under pressure and handle urgent situations.

* Strong ownership and accountability.

* Comfortable coordinating across multiple centres and teams.

### Preferred Qualifications

* Bachelor's degree in any discipline; MBA/PG qualification is an advantage.

* Previous experience in *Centre Management, Academic Operations, Education Operations, Administration, or similar roles* will be preferred.

* Experience working with educational institutions, universities, training centres, or academic teams will be an added advantage.

### Key Performance Areas (KPIs)

* Timely commencement of all scheduled classes.

* Effective faculty and student coordination.

* Timely resolution of student complaints.

* Smooth centre operations with minimal disruptions.

* Timely completion of permissions and documentation.

* Effective coordination with university leadership.

* Quick resolution and follow-up of operational issues.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Operations Manager (Kolhapur)
🏢 Hamstech Institute of Fashion Interior Design
📍 Kolhapur