Key Responsibilities

- Customer Interaction: Answer inbound calls, emails, web chats, and social media messages in a polite and timely manner.
- Problem Solving & Troubleshooting: Diagnose customer complaints, manage billing or delivery errors, and offer step-by-step technical or product help.
- Escalations: Handle difficult or high-pressure situations with patience and empathy, escalating complex technical or policy issues to senior management or specialized engineering teams.
- Data Management: Log all customer interactions, feedback, and resolution steps accurately into a CRM (Customer Relationship Management) system or tracking tool.
- Product Education: Inform customers about product features, usage guidelines, warranties, and return policies.
- Process Improvement: Gather customer feedback, conduct satisfaction surveys, and report recurring product or service flaws to internal departments.

Pay: ₹25,000.00 - ₹35,000.00 per month

Advantages:

- Cell phone reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Customer Service Executive (Mumbai)
🏢 O3Hire
📍 Mumbai