Job Description: Customer Relationship Manager

Work Mode: In-person

1. Meta Handling & Lead Management Handle daily enquiries and leads received through Facebook, Instagram, and other social media platforms. Respond promptly and professionally to customer enquiries. Coordinate with the sales team for lead follow-ups and conversions. Track and maintain lead-related data and reports.

2. Customer Calling & Follow-ups Call customers generated through Meta ads and other marketing channels. Follow up regularly with prospective customers to generate sales. Maintain proper records of customer calls, enquiries, and follow-ups. Ensure timely communication with customers regarding their requirements.

3. Customer Complaint Handling Handle customer complaints, queries, and concerns professionally. Coordinate with the sales, delivery, and service teams to resolve customer issues. Follow up with customers until their complaints are resolved. Ensure customer satisfaction and maintain positive customer relationships.

4. Measurement Scheduling & Coordination Coordinate with customers to schedule furniture measurement visits. Prepare and maintain a proper lineup and schedule for measurements. Coordinate with the measurement team and customers to confirm visit dates and timings. Ensure timely communication regarding measurement appointments.



Follow up on completed measurements and coordinate with the concerned team for further processing.

5. Customer Relationship Management Maintain accurate customer records and follow-up reports. Ensure a smooth customer experience from the initial enquiry to order completion. Coordinate with the sales team to provide customers with timely updates. Build strong customer relationships to encourage repeat business and referrals.

Eligibility & Requirements

Education: Master's degree preferred.

Experience: 1 year of telemarketing or customer relationship management experience preferred.

Languages: English, Hindi, and Marathi preferred.

Skills: Good communication, customer handling, follow-up management, scheduling, and coordination skills.

Key Responsibilities The candidate will be responsible for managing Meta leads, customer calling, follow-ups, complaint resolution, and scheduling furniture measurement visits, ensuring smooth coordination between customers and internal teams.

Apply now to join Couchpuffy Furnitures, Amravati!

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule

Education:

- Master's (Preferred)

Experience:

- Telemarketing: 1 year (Preferred)

Language:

- English (Preferred)
- Marathi (Preferred)
- Hindi (Preferred)

Work Location: In person

📌 Customer Relationship Manager (Amravati)
🏢 Couchpuffy furniture showroom dreamland amaravati
📍 Amravati