Overview: Responsible for being the primary point of contact for customer inquiries, providing exceptional service and ensuring their satisfaction with our products and services
Scope of Work:
- Respond promptly and professionally to customer inquiries via phone & email interactions
- Effectively troubleshoot customer concerns regarding products, application issues, and order fulfillment, in coordination with respective departments
- Process customer orders accurately and efficiently, ensuring timely delivery and adherence to agreed-upon specifications
- Gather and analyze customer feedback to provide data for improvement in product development and service delivery
- Maintain detailed customer records and account information,
along with maintaining & sharing relevant documentation and supporting with accounts reconciliation
- Contribute to the development and implementation of customer service initiatives to enhance customer satisfaction
- Manage sampling process & sample store
- Troubleshooting & suggestive actions, in coordination with Operations Manager
Experience: Minimum 2 years
Industry: Manufacturing
Qualifications: Diploma / UG level
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund