Location: Noida (6 days/week)

Website: https://thebakistry.com/about

Instagram: https://www.instagram.com/the.bakistry?igsh=MTNjcjdpdHduOXp3bA%3D%3D&utm;_source=qr

Experience Required: 0 – 3 years

Compensation: INR 18,000 – INR 30,000/month (Based on experience) + Sales incentives (Potential to earn additional 15,000 per month)

Job Type: Full-time (6 days working)

Working Hours: 2 PM to 12 AM

Position Overview
The Bakistry, a premium custom cake studio in Delhi NCR , is seeking a Customer Service Executive. This role is ideal for motivated professionals with BPO/sales experience who excel at managing inquiries and driving conversions.

Key Responsibilities

- Respond promptly to customer queries via WhatsApp, calls, and chat.
- Guide customers through product selection, pricing, and order details to secure bookings.
- Handle complaints professionally with empathy and swift resolutions.
- Provide feedback to ads/marketing on lead quality and performance.
- Retarget previous customers using order history for repeat business.




- Maintain Excel trackers for follow-ups, conversions, and reporting.

Qualifications

- 1+ years in customer service, BPO, or sales (part-time experience considered).
- Excellent Hindi and English communication (verbal & written).
- Confident, polite, and persuasive communication style.
- Strong organizational skills and proficiency in Excel.

Performance Metrics

- Lead‑to‑order conversion rate.
- Customer satisfaction scores and review quality.
- Complaint resolution turnaround time.

What We Offer

- Performance‑based incentives tied to conversion targets.
- Opportunity to work with premium custom cakes (weddings, birthdays, corporates).
- Energetic team environment with growth potential in sales/marketing

Job Type: Full-time

Pay: ₹18,000.00 - ₹27,000.00 per month

Education:

- Bachelor's (Required)

Work Location: In person

📌 Customer Experience Executive (Noida)
🏢 The Bakistry
📍 Noida