We are looking for a responsible and customer-focused Shift Supervisor to manage daily café operations during assigned shifts. The ideal candidate should have experience in team handling, customer service, cash handling, and maintaining operational standards.
Key Responsibilities:
- Supervise daily café operations and ensure smooth shift management.
- Manage and guide stewards, baristas, cashiers, and other team members.
- Ensure excellent customer service and handle customer queries or complaints.
- Monitor billing, cash handling, and POS operations.
- Maintain hygiene, cleanliness, and food safety standards.
- Coordinate with the kitchen and service team to ensure timely order delivery.
- Monitor stock levels and report inventory requirements.
- Ensure staff attendance,
grooming, and adherence to company policies.
- Prepare shift handover reports and update the café manager on daily operations.
Requirements:
- 1–3 years of experience in a café, QSR, restaurant, or hospitality setup.
- Good communication and team-handling skills.
- Knowledge of POS billing, cash handling, and basic inventory management.
- Strong customer service and problem-solving abilities.
- Versatile to work in rotational shifts.
Education: Graduate or relevant hospitality qualification preferred.