Hospital Telecaller – Patient Engagement & Digital Follow-up

Ma Sarada Hospital Pvt. Ltd. is a reputed 50-bedded, NABH-accredited & ISO 9001:2015 Certified Multi-Speciality Hospital, committed to delivering quality, affordable and compassionate healthcare.

Job Role

We are looking for a smart, confident and target-oriented Tele caller to manage patient communication, appointment follow-ups, digital enquiries and patient re-engagement through WhatsApp, telephone and AI-enabled communication tools.

Key Responsibilities

- Handle patient enquiries through telephone, WhatsApp and digital platforms.
- Follow up with current leads and convert enquiries into appointments.
- Re-engage previous/ inactive patients and encourage appropriate follow-up consultations.
- Send appointment confirmations, reminders and follow-up messages.
- Inform patients about doctor availability, consultation timings, health packages and hospital services.
- Maintain accurate patient/lead data and follow-up records through CRM or digital systems.
- Conduct outbound calls to patients who have not visited the hospital for a certain period.
- Coordinate with the reception and concerned departments for smooth appointment scheduling.
- Support digital campaigns for doctors, specialties, health packages and hospital services.
- Use WhatsApp Business, CRM and basic AI-enabled tools for patient communication and follow-up.




- Escalate clinical or complicated patient queries to the appropriate hospital staff.
- Track leads from enquiry → appointment → consultation → follow-up and maintain daily reports.

Key Skills

- Excellent Bengali and Hindi communication; basic English preferred.
- Good telephone etiquette and convincing ability.
- Patient-friendly, polite and professional personality.
- Good computer knowledge and data-entry skills.
- Familiarity with WhatsApp Business, CRM or digital communication tools.
- Basic understanding or willingness to learn AI-based communication/automation tools.
- Strong follow-up, coordination and relationship-building skills.
- Target-oriented and comfortable with outbound calling.

Eligibility

- Higher Secondary (10+2) or Graduate in any discipline.
- 1–2 years' experience in Tele calling, customer service, healthcare, hospital or similar field preferred.
- Candidates with experience in hospital/healthcare tele calling and digital patient engagement will be given preference.
- Smart fresher’s with excellent communication skills and a willingness to learn AI/digital tools may also apply.

Salary

₹10,000 – ₹12,000 per month
Negotiable based on experience, skills and performance.

Interview

Venue: Ma Sarada Hospital Pvt. Ltd.
160, G.T. Road, Konnagar, Hooghly – 712235

Interview Time: 12:00 PM – 2:00 PM

Contact: 70444 88295

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Hospital Tele caller – Patient Engagement & Digital Follow-up (Konnagar)
🏢 Ma Sarada Hospital
📍 Konnagar