We are looking for a customer-focused and experienced Customer Relationship Manager to improve customer satisfaction, handle complaints, strengthen customer relationships, and enhance customer retention at our automobile dealership.
Key Responsibilities:
- Monitor and improve customer satisfaction across all service interactions.
- Receive, track, and resolve customer complaints within the defined turnaround time (TAT).
- Handle critical customer complaints and coordinate with the Service Manager, Customer Service Manager, and Kia Motors team for timely resolution.
- Follow up with dissatisfied customers and ensure effective complaint resolution.
- Improve customer retention through regular follow-ups and proactive communication.
- Maintain customer feedback and complaint records.
- Coordinate with the service team to ensure a positive customer experience.
Requirements:
- Minimum 2 years of experience in the automotive industry, preferably in customer relationship management.
- Valuable communication and customer-handling skills.
- Ability to manage customer complaints and resolve issues effectively.
- Strong coordination, follow-up, and problem-solving skills.
- Customer-focused attitude and a positive approach.
Pay: ₹9,600.00 - ₹32,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund
Work Location: In person
📌 Customer Relationship Manager (Nettoor)
🏢 Incheon KIA
📍 Nettoor
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