# JOB DESCRIPTION

## Head of IT Infrastructure & Data Centre Operations

**Position:** Head of IT Infrastructure & Data Centre Operations

**Department:** Information Technology

**Reporting To:** CIO / CTO / Managing Director

**Experience:** 12–18+ years

**Qualification:** B.E./B.Tech/M.Tech in Computer Science/IT, MCA, or equivalent

**Industry:** Any / Preferred experience in enterprise infrastructure, data centre, manufacturing, services, or multi-location organizations

### 1. Job Purpose

The Head of IT Infrastructure & Data Centre Operations will be responsible for the **overall strategy, management, availability, security, performance, and scalability of the organization's IT infrastructure and Data Centre operations**.

The role will lead infrastructure teams and ensure reliable operation of servers, storage, networks, cloud platforms, data centre facilities, backup systems, disaster recovery, cybersecurity infrastructure, and IT service operations.

### 2. Key Responsibilities

#### A. IT Infrastructure Management

* Lead the organization's overall IT infrastructure strategy and operations.

* Manage enterprise infrastructure including:

* Servers

* Storage and backup systems

* LAN/WAN

* Wi-Fi

* Firewalls and network security

* Virtualization platforms

* Cloud infrastructure

* End-user computing infrastructure

* Ensure high availability, performance, scalability, and reliability of IT infrastructure.

* Develop infrastructure standards, architecture, policies, and operating procedures.

* Plan infrastructure upgrades, capacity expansion, technology refresh, and lifecycle management.

#### B. Data Centre Operations

* Take overall responsibility for Data Centre operations, availability, capacity, and performance.

* Manage Data Centre infrastructure including power, cooling, racks, UPS, generators, fire suppression, physical security, and environmental monitoring in coordination with facility teams.

* Ensure appropriate redundancy and high-availability architecture.

* Monitor Data Centre capacity and infrastructure utilization.

* Establish preventive maintenance schedules and operational controls.

* Coordinate with Data Centre vendors, service providers, and facility management teams.

#### C. Network & Connectivity

* Oversee enterprise network architecture and operations.

* Manage LAN, WAN, VPN, Internet connectivity,



SD-WAN and related infrastructure.

* Ensure network availability, performance, redundancy, and security.

* Monitor network incidents and ensure timely resolution.

* Manage telecom and connectivity service providers.

#### D. Cloud & Hybrid Infrastructure

* Lead cloud and hybrid infrastructure strategy and operations.

* Manage cloud platforms such as AWS, Microsoft Azure, or other enterprise cloud environments.

* Evaluate cloud migration opportunities and infrastructure optimization.

* Monitor cloud performance, availability, security, and cost.

* Establish appropriate governance and access controls for cloud environments.

#### E. Backup, Disaster Recovery & Business Continuity

* Develop and maintain enterprise backup and recovery strategies.

* Ensure critical systems have appropriate backup and recovery mechanisms.

* Develop and maintain Disaster Recovery (DR) and Business Continuity plans.

* Conduct periodic DR drills and recovery testing.

* Define and monitor RPO/RTO requirements for critical applications and infrastructure.

* Ensure business continuity during major infrastructure failures or disasters.

#### F. Cybersecurity Infrastructure

* Work closely with the CISO / Information Security team to implement infrastructure security controls.

* Oversee firewalls, endpoint infrastructure, network security, privileged access, security monitoring, and vulnerability remediation.

* Ensure timely patching and hardening of servers and infrastructure.

* Support security audits, compliance assessments, and risk-management initiatives.

* Implement appropriate controls to protect critical infrastructure and data.

#### G. IT Service Management

* Establish and maintain IT Infrastructure Service Management processes.

* Ensure effective management of:

* Incidents

* Problems

* Changes

* Service requests

* Infrastructure maintenance

* Define and monitor SLAs and operational KPIs.

* Implement ITIL-based best practices where appropriate.





* Ensure root-cause analysis for major incidents and recurring issues.

#### H. Vendor & Contract Management

* Manage relationships with IT infrastructure, Data Centre, cloud, network, hardware, software, and managed-service vendors.

* Evaluate vendor performance against agreed SLAs.

* Participate in vendor selection, negotiations, renewals, and contract management.

* Control infrastructure-related operational and capital expenditure.

* Identify opportunities for cost optimization without compromising reliability or security.

#### I. Team Leadership

* Lead and mentor infrastructure, network, system administration, Data Centre, cloud, and operations teams.

* Define team structure, responsibilities, goals, and performance metrics.

* Build technical capability through training and knowledge development.

* Establish 24x7 support/monitoring arrangements where business requirements demand it.

* Promote solid documentation, operational discipline, and continuous improvement.

### 3. Strategic Responsibilities

* Develop a multi-year IT infrastructure roadmap aligned with business objectives.

* Assess emerging technologies and recommend suitable infrastructure solutions.

* Lead infrastructure modernization and digital transformation initiatives.

* Improve infrastructure reliability, scalability, security, and operational efficiency.

* Develop infrastructure budgets and annual CAPEX/OPEX plans.

* Provide regular infrastructure performance and risk reports to senior management.

### 4. Key Qualifications

**Essential:**

* B.E./B.Tech in Computer Science, Information Technology, Electronics, or equivalent.

* MCA / M.Tech or relevant professional certifications will be an advantage.

* 12–18+ years of relevant IT infrastructure experience.

* Proven experience in managing enterprise IT infrastructure and Data Centre operations.

* Experience managing technical teams and external vendors.

### 5. Preferred Certifications

One or more of the following would be advantageous:

* ITIL

* CCNP / CCIE

* CISSP / CISM

* VMware / virtualization certifications

* Microsoft / Azure certifications

* AWS certifications

* Data Centre-related certifications

* PMP / PRINCE2

Pay: ₹900,000.00 - ₹1,400,000.00 per year

Work Location: In person

📌 Head of IT Infrastructure & Data Centre Operations (Andheri West)
🏢 Surjagad Group
📍 Andheri West