We are looking for a well-groomed, confident, and customer-oriented Guest Relations Executive to provide an excellent guest experience. The candidate will be responsible for welcoming guests, managing reservations, handling guest queries, and ensuring a smooth and memorable experience.
Key Responsibilities
- Welcome and greet guests warmly upon arrival.
- Manage guest reservations, walk-ins, and seating arrangements.
- Coordinate with the service team and management to ensure smooth guest handling.
- Handle guest inquiries, feedback, and complaints professionally.
- Maintain guest records and reservation details, wherever required.
- Ensure guest satisfaction and follow up on special requests.
- Assist with VIP guest handling and special occasions.
- Maintain professional grooming and hospitality standards.
- Coordinate with the operations team to manage guest flow during peak hours.
- Ensure a positive and welcoming atmosphere for all guests.
Candidate Requirements
- 1–3 years of experience in guest relations, front office, hotels, restaurants, or premium hospitality.
- Excellent verbal communication and interpersonal skills.
- Pleasant personality, qualified grooming, and a confident approach.
- Strong customer service and problem-solving abilities.
- Ability to manage guests professionally during busy hours.
- Basic knowledge of reservation systems and MS Office is preferred.
- Flexible to work in rotational shifts, including weekends and holidays.
Education: Graduate in Hospitality Management or a related field preferred.
Salary: As per experience and company standards.
Note: Candidates with experience in luxury hotels, fine-dining restaurants, premium cafés, or upscale hospitality brands will be preferred.