A Housekeeping Associate is responsible for maintaining cleanliness, hygiene, appearance, and overall upkeep of guest rooms and assigned hotel areas according to hotel standards. Key Responsibilities: Clean and service guest rooms, bathrooms, and assigned areas. Make beds and change bed linen, towels, and other room amenities. Replenish guest supplies and amenities as per hotel standards. Clean and maintain corridors, public areas, and back-of-house areas when assigned. Check rooms for maintenance issues and report them to the Engineering/Maintenance department. Handle guest requests professionally and promptly. Follow hotel SOPs, hygiene standards, and safety procedures. Maintain proper use and storage of housekeeping chemicals and equipment. Report lost & found items according to hotel policy.
Maintain cleanliness of housekeeping trolleys, equipment, and stores. Coordinate with Front Office regarding room status. Follow proper procedures for DND rooms, vacant rooms, occupied rooms, and checkout rooms. Assist with deep cleaning, special cleaning, and periodic cleaning activities. Maintain professional grooming and courteous behaviour with guests and colleagues.