Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Assist users with app registration, login, bookings, payments, and service-related concerns.
- Address customer complaints professionally and ensure timely resolution.
- Coordinate with operations and technical teams to resolve customer issues.
- Provide accurate information about MajheApp services and platform features.
- Record customer complaints, feedback, and resolutions.
- Follow up with customers regarding pending issues.
- Escalate complex problems to the concerned department.
- Prepare daily reports on customer interactions and complaint resolution.
- Maintain a high standard of customer satisfaction and service quality.

Requirements





- Minimum qualification: 12th pass or graduate.
- Freshers are welcome to apply.
- Positive communication skills in English, Konkani, and Hindi.
- Basic knowledge of smartphones, mobile applications, and computers.
- Strong problem-solving and interpersonal skills.
- Patient, polite, and professional approach towards customers.
- Ability to multitask and work in a fast-paced workplace.
- Previous experience in customer support or customer service will be an added advantage.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support (Panaji)
🏢 Majhe App
📍 Panaji