About Superfone:

Superfone is India's 1st AI Powered Business Phone Number built to help SMBs manage their customer interactions better and grow their business. Apart from enabling communication, Superfone aims to enable the business growth of SMBs by providing integrated business software via the phone platform.

Important Points:

- This role is a fit for candidates with at least 1 year of experience in sales or customer facing roles.
- This is a 100% on-site role based at our office in HSR Layout, Bangalore.
- We work 6 days a week – 5 days from the office and WFH on Saturdays.
- Fluency in English and Hindi is a must.
- Fluency in any regional language is a bonus
- Immediate joiners are strongly preferred.
- Read more about Superfone at www.superfone.in before your interview.

About the role:

This role is ideal for candidates with at least 1 year of experience in sales or customer centric roles. The Renewals Associate will manage the end-to-end subscription renewal process, proactively reach out to customers approaching subscription expiry, understand and address their concerns, and coordinate with internal teams to resolve issues and ensure successful renewals.

The ideal candidate is self-driven, target-oriented, comfortable using digital tools, and passionate about delivering a positive customer experience.

Job responsibilities:

- Manage the end-to-end customer subscription renewal process.
- Understand existing subscription plans, pricing, features, and the latest offerings.
- Proactively contact customers whose subscriptions are approaching expiry and explain relevant renewal options.
- Engage with customers to understand their needs, address concerns,



and recommend suitable plans.
- Follow up consistently with customers until renewal closure.
- Coordinate with internal teams to resolve customer issues and ensure a smooth renewal experience.
- Track upcoming renewals, pending payments, successful renewals, and expired subscriptions.
- Maintain accurate records of customer interactions, follow-ups, and renewal status in the CRM.
- Identify reasons for non-renewal and share actionable insights and suggestions to improve customer retention.

Mandatory requirements:

- At least 1 year of experience in sales or customer centric roles.
- Ability to understand Superfone’s product capabilities, integration possibilities, and limitations.
- Fluency in English and Hindi. Fluency in any other regional language is a bonus.
- Excellent verbal and written communication skills.
- Proficiency in basic tools like Google Suite, Google Meet, and MS Office.
- Candidates must own an Android smartphone. If not, you are required to purchase one at your own expense before joining.

What we offer:

Annual CTC:

a. ₹3 LPA during the 3-month probation period

b. A competitive compensation package upon conversion to full-time, along with uncapped performance-based incentives.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home

Ability to commute/relocate:

- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Do you have prior sales or customer support experience

Education:

- Bachelor's (Required)

Language:

- Hindi (Required)

Work Location: In person

📌 Renewal Associate (Bengaluru)
🏢 Superfone
📍 Bengaluru