Job Description: Relationship Officer / Customer Support Officer

Company: Medcity International Academy
Location: Kochi, Kerala
Experience: Freshers and experienced candidates can apply
Joining: Immediate joiners preferred

Job Responsibilities

- Assist students and parents with course details, admissions, and other enquiries.
- Build and maintain positive relationships with students and parents.
- Provide proper guidance and support throughout the admission process.
- Handle incoming calls, enquiries, and follow-ups with prospective students.
- Coordinate with the academic and counselling teams to resolve student queries.
- Maintain student records and update enquiry details in the CRM.
- Follow up with prospective students to convert enquiries into admissions.




- Address student concerns professionally and ensure customer satisfaction.
- Support the team in achieving admission and customer service targets.

Skills Required

- Positive communication and interpersonal skills.
- Strong customer service and relationship-building abilities.
- Basic computer knowledge and CRM skills.
- Positive attitude, willingness to learn, and a team-oriented mindset.

Freshers are welcome to apply. Immediate joiners are preferred.

Pay: ₹15,000.00 - ₹32,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Relationship Officer (Kochi)
🏢 Medcity International Academy
📍 Kochi