Company - DS-Max Properties

Job Title - CRM Executive – Real Estate

Experience - 2 – 6 Years

Industry: Real Estate

We are looking for a CRM Executive with experience in post-sales lifecycle. The role involves customer communication, documentation, agreement coordination, registration, possession coordination, and ensuring a smooth customer experience from booking to closure.

Key Responsibilities:

- Manage customer relationships from booking to possession and closure.
- Coordinate with customers regarding agreements, documentation, payments, registration, and possession.
- Handle customer queries, requests, complaints, and service requirements professionally.
- Coordinate with Sales, Legal, Accounts, Projects, Registration, and other internal teams for timely resolution of customer requirements.
- Follow up with customers for pending documents, payments, agreements, and registration formalities.
- Coordinate and schedule customer visits, registration appointments, meetings, and possession-related activities.
- Maintain accurate customer records, correspondence, documents, and transaction details in the CRM/ERP system.
- Regularly update customer status, interactions, commitments, and pending activities in the CRM.
- Send welcome communications,



customer updates, reminders, and other relevant communications.
- Monitor customer requests and ensure timely closure within defined timelines.
- Support customers during agreement, registration, possession, and handover processes.
- Maintain proper documentation and ensure compliance with company processes.
- Prepare customer status reports, pending activity reports, and escalation reports for management.
- Build positive customer relationships and contribute towards customer satisfaction and retention.

Required Skills & Competencies:

- 2 - 6 years of experience in Real Estate CRM / Customer Relations.
- Good understanding of the real estate customer lifecycle.
- Strong communication, interpersonal, and customer-handling skills.
- Good follow-up and coordination abilities.
- Solid documentation and MIS skills.
- Proficiency in MS Office and CRM/ERP software.
- Ability to handle multiple customers and activities simultaneously.
- Customer-focused, organized, proactive, and solution-oriented approach.

Pay: From ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 CRM Executive/Senior Executive (HBR Layout)
🏢 ds-max properties
📍 HBR Layout