Key Responsibilities

1. Patient Journey Coordination

- Monitor every patient's journey from initial registration to consultation completion.
- Ensure patient forms and required information are complete before consultation.
- Coordinate appointment slots between patients and doctors.
- Ensure patients receive the required confirmation, reminders, and consultation details.
- Track whether consultations are completed, rescheduled, cancelled, or missed.
- Ensure every patient moves to the appropriate next step after consultation.

2. Doctor Coordination

- Coordinate daily schedules and consultation slots with doctors.
- Share relevant patient information with the assigned doctor before consultation.
- Ensure doctors have access to the patient's questionnaire/history and other required information.
- Track consultation completion.
- Coordinate with doctors regarding pending cases or additional information required.
- Ensure doctor recommendations are properly recorded and forwarded to the appropriate internal team.

3. Process Monitoring

Monitor the complete workflow:

Lead → Registration → Form Submission → Payment → Appointment → Doctor Assignment → Consultation → Recommendation → Package/Follow-up → Closure

- Maintain process checklists.
- Identify bottlenecks and delays.
- Escalate unresolved issues to the Operations Head.
- Ensure SOPs are followed consistently.




- Regularly check whether any patient is stuck at a particular stage.

4. Patient Communication & Coordination

- Communicate with patients regarding appointments, forms, payments, consultation links, and other operational requirements.
- Send reminders through WhatsApp/calls as per SOP.
- Handle basic patient queries and route medical questions to the appropriate doctor.
- Coordinate rescheduling and missed appointments.
- Ensure patients receive timely information after consultation.

5. Coordination With Sales / Patient Relationship Team

- Transfer completed consultation cases to the Patient Relationship/Package Conversion Executive.
- Ensure the sales team receives the correct patient status and doctor recommendation.
- Track pending follow-ups.
- Monitor whether patients have been contacted after consultation.
- Coordinate package purchase, renewal, or continuation workflows.

This role is not primarily a sales role.

The Process Coordinator's responsibility is to ensure that every patient, doctor, appointment, payment, consultation, recommendation, and follow-up moves correctly through the Ayustri process without anything getting stuck or missed.

Pay: ₹15,086.00 - ₹25,868.22 per month

Perks:

- Cell phone reimbursement

Work Location: In person

📌 Process Coordinator (Motera)
🏢 Betasys Healthcare
📍 Motera