About the Role

Terratone is looking for a friendly, professional and well-organised Front Office Assistant to join our team. You will be one of the first points of contact for our guests and will play an important role in ensuring a smooth and welcoming experience throughout their stay.

Key Responsibilities

- Welcome guests and handle check-ins and check-outs
- Manage room reservations, cancellations and guest enquiries
- Handle phone calls, WhatsApp enquiries and booking requests
- Coordinate with Housekeeping, F&B; and other departments for guest requirements
- Maintain accurate guest records and update the Property Management System (PMS)
- Handle billing, payments and basic cash transactions
- Assist with OTA reservations and booking updates
- Respond promptly and professionally to guest requests and concerns
- Maintain front desk records, shift handovers and daily reports
- Promote hotel facilities,



restaurant services and other offerings to guests

What We’re Looking For

- Diploma or Bachelor’s degree; hospitality qualification preferred
- Candidates with 1–2 years of experience may apply
- Good communication skills in English and Malayalam
- Basic computer skills; knowledge of hotel PMS is an advantage
- Professional appearance and positive attitude
- Robust guest-service and problem-solving skills
- Willingness to work rotational shifts, weekends and holidays

What We Offer

- Competitive salary based on experience
- Training and hands-on hospitality experience
- Opportunity to learn and grow within the hotel

Benefits:

- Accomodation Provided
- Food provided

Pay: ₹14,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Executive (Kollam)
🏢 Terratone
📍 Kollam