JOB DESCRIPTION – EXPERIENCED TELECALLER & STUDENT COORDINATOR

Department: Admissions and Student Services
Reporting To: Principal / Admissions Head
Employment Type: Full-Time
Experience Required: Minimum 2 years in educational telecalling, admissions or student coordination
Location: College Campus, Vijayawada

Job Summary

The Telecaller and Student Coordinator shall handle admission enquiries, counsel prospective students and parents, conduct systematic follow-ups, coordinate the admission process, and provide ongoing support to enrolled students. The candidate must possess solid communication, coordination, record-management and problem-solving skills.

Key ResponsibilitiesA. Telecalling and Admissions

- Make outbound calls to prospective students and parents using institution-provided leads.
- Attend incoming calls, WhatsApp messages, online enquiries, referrals and walk-in enquiries.
- Clearly explain courses, eligibility, fee structure, scholarships, facilities, internships, placements and career opportunities.
- Counsel students according to their educational background, interests and career goals.
- Follow up consistently with enquiries and convert prospective students into campus visits, applications and confirmed admissions.
- Schedule and coordinate campus visits and counselling sessions with students and parents.
- Handle questions and objections professionally without making false promises or unauthorised commitments.
- Support admission campaigns, education fairs, school visits, seminars and promotional activities.

B. Student Coordination

- Act as a point of contact between students, faculty, administration and management.
- Support students during admission, orientation, academic registration and joining formalities.
- Collect, verify and maintain student documents, application forms and admission records.
- Communicate academic schedules, examination notices,



fee deadlines, events and institutional instructions to students.
- Monitor student attendance, punctuality, academic participation and compliance with institutional rules.
- Follow up with students and parents regarding irregular attendance, pending documents, fee dues and academic concerns.
- Maintain records of student complaints, requests and grievances and coordinate their timely resolution.
- Assist in organising orientation programmes, parent meetings, examinations, workshops, industrial visits, internships and student activities.
- Coordinate with faculty and departments to track student performance, discipline and overall progress.
- Maintain confidentiality of student, parent and institutional information.

C. Records and Reporting

- Update lead details and follow-up status daily in the prescribed CRM, spreadsheet or admission register.
- Maintain accurate records of calls, counselling sessions, campus visits, applications, admissions and pending cases.
- Maintain student databases, attendance details, document checklists and communication records.
- Submit daily, weekly and monthly performance reports to the Admissions Head or Principal.
- Identify priority leads, student concerns and pending matters and report them promptly.

Required Qualifications and Experience

- Bachelor’s degree in any discipline.
- Minimum two years’ relevant experience in educational telecalling, admissions, counselling or student coordination.




- Good command of English and Telugu; knowledge of Hindi is desirable.
- Proficiency in MS Word, Excel, email, WhatsApp Business and CRM or student-management systems.
- Familiarity with college admissions, academic procedures and student-support services is preferred.

Essential Skills

- Excellent telephone etiquette and interpersonal communication
- Strong counselling, persuasion and follow-up ability
- Student- and parent-handling skills
- Target-oriented and result-focused approach
- Effective coordination and problem-solving
- Ability to manage multiple responsibilities and deadlines
- Accurate data entry, documentation and reporting
- Patience, empathy, confidentiality and professional conduct

Key Performance Indicators

- Daily calls and meaningful conversations completed
- Timely follow-up of all assigned enquiries
- Conversion of enquiries into campus visits and admissions
- Achievement of assigned admission targets
- Accuracy and completeness of lead and student records
- Timely communication of academic and administrative information
- Resolution of student requests and concerns
- Improvement in attendance and student engagement
- Quality of coordination with students, parents, faculty and management

Professional Conduct

The employee shall:

- Communicate only officially approved information.
- Avoid false promises regarding fees, scholarships, affiliations, placements or admissions.
- Not offer unauthorised discounts, concessions or admission guarantees.
- Not collect or receive personal payments from students or parents.
- Protect student data and institutional information.
- Maintain professional appearance, punctuality and institutional decorum.
- Perform any additional duties assigned by the Principal or Management

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Tele caller and Student Co-ordinator (Vijayawada)
🏢 WESTIN COLLEGE OF BUSINESS MANAGEMENT
📍 Vijayawada