Client Success Manager (CSM)

Location: Mumbai
Experience: 3–4 Years
Employment Type: Full-Time
Work Mode: On-site

About the Role

We are looking for a proactive and client-focused Client Success Manager to manage client relationships, drive successful campaign delivery, and ensure long-term client satisfaction and growth.

Key Responsibilities

- Own day-to-day relationships with assigned clients and act as the primary point of contact.
- Should possess knowledge of Google & Meta Ads.
- Understand client business objectives, requirements and expectations, and translate them into actionable briefs.
- Coordinate with SEO, Social Media, Performance Marketing, Creative, Content and Web teams to ensure smooth execution.
- Manage campaign timelines, deliverables, priorities and client communication.
- Lead client calls, presentations, reviews and performance discussions.
- Track campaign performance and provide clients with relevant insights and recommendations.
- Proactively identify challenges, manage expectations and drive timely resolution of issues.
- Build robust, long-term client relationships and ensure high levels of client satisfaction.
- Identify opportunities for account growth, upselling and cross-selling based on client requirements.
- Maintain account documentation, trackers, meeting notes and action items.




- Work closely with internal teams to ensure quality and timely delivery.

Required Skills & Qualifications

- 3–4 years of experience in Client Success, Client Servicing, Account Management or a similar role, preferably within a digital marketing agency.
- Strong understanding of digital marketing channels including SEO, Social Media, Paid Media, Content, Creative and Web.
- Excellent verbal and written communication with strong client-facing and presentation skills.
- Proven ability to manage multiple clients, projects and timelines simultaneously.
- Strong relationship management, problem-solving and stakeholder management skills.
- Ability to handle client escalations, manage expectations and take ownership of resolutions.
- Commercial mindset with an understanding of client retention, account growth and upselling/cross-selling.
- Strong organisational skills, attention to detail and ability to work in a fast-paced agency environment.
- Familiarity with tools such as CRM, project management and communication platforms is an added advantage.

Pay: ₹450,000.00 - ₹700,000.00 per year

Application Question(s):

- Current CTC?
- Expected CTC?
- Notice Period?

Work Location: In person

📌 Client Success Manager (Andheri)
🏢 Ethinos Digital Marketing
📍 Andheri