Job Title: Guest Service Associate – Front Office
Department: Front Office / Guest Relations
Location: Sarasiruham Resort, Eklingji, Udaipur
Employment Type: Full-time
Job Summary
Sarasiruham Resort is hiring enthusiastic and well-presented Guest Service Associates who are passionate about hospitality and creating welcoming, personalized experiences for guests.
Key Responsibilities
- Welcome guests warmly and assist with check-in and check-out procedures.
- Manage guest registration, room keys and basic documentation.
- Respond to guest inquiries, calls and service requests.
- Provide information about resort facilities, dining and guest experiences.
- Coordinate with housekeeping for room readiness and guest requirements.
- Maintain accurate guest records and update the hotel PMS.
- Assist with special occasions, celebrations and VIP arrangements.
- Support billing, payment processing and front-desk administration.
- Maintain a skilled appearance and positive guest interactions.
Candidate Requirements
- Diploma or degree in Hotel Management or related field preferred.
- Experience:
0–2 years; freshers with hospitality training may apply.
- Good verbal communication in English and Hindi.
- Pleasant personality, professional grooming and a positive attitude.
- Basic computer knowledge and willingness to learn hotel PMS.
- Ability to work in rotational shifts.
Pay: ₹120,000.00 - ₹384,000.00 per year
Benefits:
- Food provided
Ability to commute/relocate:
- Eklingji, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Are you comfortable communicating with guests in English and Hindi?
- Have you handled guest check-in, check-out or front-desk responsibilities?
- Are you willing to work rotational shifts?
Education:
- Bachelor's (Preferred)
Experience:
- Guest services: 1 year (Required)
- Front desk: 1 year (Preferred)