Job Description – Front Desk Executive

Company: Bodycraft Salon, Skin & Cosmetology Pvt. Ltd.
Department: Front Office / Operations
Designation: Front Desk Executive
Location: Bodycraft Outlet
Experience: 1–3 Years

Key Responsibilities

- Welcome and greet clients in a professional and friendly manner.
- Manage client appointments, bookings, rescheduling, and cancellations.
- Handle incoming calls, WhatsApp queries, and client enquiries.
- Explain salon services, packages, memberships, and ongoing offers to clients.
- Coordinate with stylists, therapists, and the Outlet Manager to manage appointments smoothly.
- Manage the client walk-in process and ensure a smooth customer experience.
- Maintain accurate client records and appointment details in Zenoti.
- Handle billing, payments, invoices, and daily cash/card/UPI transactions accurately.
- Follow up with clients for appointments, feedback, and service requirements.
- Address basic client concerns professionally and escalate issues to the Outlet Manager when required.
- Maintain proper front desk records, reports, and daily closing procedures.
- Coordinate with the operations team to ensure the reception area and client experience meet Bodycraft standards.
- Support the outlet team in achieving sales, membership, and service targets.





Required Skills

- Excellent communication and interpersonal skills.
- Good customer service and client-handling skills.
- Basic knowledge of billing and cash handling.
- Comfortable using computers and salon management software.
- Knowledge of Zenoti will be an advantage.
- Good grooming and professional appearance.
- Ability to multitask and work in a fast-paced salon workplace.
- Strong coordination and follow-up skills.
- Basic knowledge of salon and beauty services is preferred.

Candidate Profile

- Minimum 1 year of experience in front office, reception, hospitality, salon, spa, retail, or customer service.
- Candidates with salon/spa experience will be preferred.
- Should be comfortable working in rotational shifts.
- Should have a customer-focused and professional approach.

Key Performance Areas

- Client experience and satisfaction
- Appointment management
- Billing and payment accuracy
- Client retention and follow-ups
- Membership/package sales
- Front desk operations
- Coordination with the outlet team
- Achievement of outlet targets

Work Location: Bodycraft Salon Outlet
Employment Type: Full-time

Pay: ₹8,869.29 - ₹25,172.38 per month

Work Location: In person

📌 Front Desk Receptionist (Bidhannagar)
🏢 Bodycraft Salon ,Skinsmetology
📍 Bidhannagar