Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Sr. Consultant or equivalent

As an experienced Sr. Consultant at Deloitte Consulting, you will be responsible for individually delivering high-quality work products within due timelines. You will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements.

Work you’ll do:

- Design end-to-end Data 360 architecture: ingestion, harmonization, unification, insights and activation, including data space strategy, batch vs. streaming vs. real-time choices, and non-functional needs (volumes, latency, security)
- Define the data model and DMO mapping strategy, and the identity resolution approach (rule design, tuning, handling over-matching and under-matching)
- Design segmentation and activation strategy across channels (Marketing Cloud, advertising platforms, Flow and Data Actions, Agentforce use cases)
- Design Zero Copy integration in both directions: query and file federation in, data shares out
- Design governance: consent, data classification and tagging, data access policies, PII handling and regional privacy requirements
- Define the DevOps approach: Data Kits, environment and sandbox strategy, deployment and release management
- Estimate and monitor credit consumption; optimize performance and cost of transforms, calculated insights, segment refresh and data graphs
- Review Consultant work, enforce best practices, and mentor through design and configuration reviews
- Lead client workshops (discovery, data audit, use case prioritization), estimate effort, contribute to proposals and SOWs, and manage risks, issues and dependencies
- Lead UAT, cutover, hypercare and handover to client run teams

The team:

Step into our Sales & Service team,



where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

- 6 to 9 years overall, with 2+ years on Data 360 or CDP platforms and at least 1 engagement led as design lead.
- 2 or more end-to-end Data 360 implementations, with at least 1 as design lead or technical lead
- Deep command of core Data 360 design areas, with examples of decisions made: Identity Resolution (rule design, tuning, over-matching and under-matching), Data Spaces, DMO mapping strategy, batch vs. streaming vs. real-time ingestion, and Data Transforms (batch and streaming)
- Working knowledge of Calculated and Streaming Insights, Segments, Activations and Data Actions, Data Graphs, Zero Copy federation and data shares, and consent and governance
- Hands-on experience with the Ingestion API (streaming and bulk), connectors, Data 360 APIs (Query and Connect) and integration tools such as MuleSoft
- Experience estimating and monitoring credit consumption, and optimizing transforms, calculated insights, segment refresh and data graphs
- Solid SQL and data architecture skills (relational and dimensional modeling, Party model, query performance)
- Strong Salesforce platform knowledge: Customer 360 data model, Flow, security model and integration patterns
- Experience with Data Kit packaging, environment promotion and release processes
- Salesforce Data 360 Consultant certification (earlier titled Data Cloud Consultant), or completed within 90 days of joining

Good to Have Skills/Project Experience/Certifications:

- Salesforce Data Architect, Application Architect or Agentforce Specialist certifications
- Data 360 grounding for Agentforce: Data Libraries, search indexes and vector search, unstructured data, Prompt Builder with Data 360 retrieval
- Experience across Marketing,



Commerce or Service use cases on Data 360; Tableau Next consumption of Data 360
- Pre-sales or solutioning experience; Python, dbt, Snowflake or Databricks
- Experience or knowledge of AI tools (MS Copilot, Claude or similar) applied in delivery, for example for mapping, documentation or code assistance, is an added advantage

Education:

- Bachelor’s degree in business, Information Systems, Computer Science, Engineering, or a related field, or equivalent from accredited university

Location:

- Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 370971

📌 Salesforce Data 360- Senior Consultant- Sales & Service- Customer (Bengaluru)
🏢 Deloitte
📍 Bengaluru