Job Title: Team Leader – Sales Operations
Department: Sales / Telecalling
Reporting To: Sales Manager
Experience: 2–5 years in Telesales, including 1–2 years in a team-handling role (preferred)
Qualification: Graduate in any discipline

Job Summary

We are looking for a target-driven and experienced Team Leader – Telesales to manage and motivate a team of telesales executives. The candidate will be responsible for achieving sales targets, monitoring calling performance, improving conversion rates, coaching team members, and ensuring excellent customer engagement.

Key Responsibilities

- Lead, manage, and motivate a team of telesales executives to achieve daily, weekly, and monthly sales targets.
- Monitor daily calling activities, talk time, follow-ups, lead conversion, and overall team productivity.
- Allocate leads and ensure timely follow-up with prospective customers.
- Train team members on sales pitches, objection handling, negotiation, and closing techniques.
- Monitor calls and provide regular feedback to improve call quality and sales performance.
- Track individual and team KPIs, including calls made, conversions, revenue, and target achievement.
- Prepare and share daily, weekly, and monthly performance reports with management.
- Handle escalated customer queries and support executives in closing sales.




- Ensure accurate lead management and CRM updates.
- Maintain team discipline, attendance, and productivity.
- Coordinate with the sales and marketing teams to improve lead quality and campaign performance.
- Ensure compliance with company policies, customer communication standards, and applicable calling regulations.

Required Skills

- Excellent verbal communication and convincing skills.
- Strong leadership and team management abilities.
- Good sales negotiation and objection-handling skills.
- Ability to motivate the team and work under pressure.
- Solid analytical and reporting skills.
- Knowledge of CRM software, dialers, and MS Excel.
- Customer-focused attitude with a strong target-oriented mindset.

Key Performance Indicators (KPIs)

- Monthly sales and revenue target achievement.
- Lead-to-sale conversion rate.
- Number of calls and productive conversations.
- Follow-up effectiveness and lead closure rate.
- Average call quality and customer satisfaction.
- Team productivity and attendance.
- Individual executive performance and overall team growth.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sales Team Leader (Gurugram)
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