Title: Director & Head — ServiceNow / ESM Tools Practice

Location : Pune, India (global travel as needed)

- Own the practice numbers: revenue, margins and budget.

- Work with sales on big deals, from solutions and estimates to pricing and client demos.

- Manage our ServiceNow partnership and grow the number of certified people.

- Oversee ServiceNow , ITOM and observability projects, and step in when things go off track.

- Hire, grow and keep a robust team, and build the next layer of leaders.

- Bring AI (Now Assist, GenAI, agentic AI) into our offerings and how we deliver.

- Build reusable assets and accelerators that help us win and deliver faster.

- 20+ years in IT, with 10+ years in ServiceNow , ITSM or ESM.

- 5+ years running a practice , CoE or large delivery unit with P&L; responsibility.

- Handled a P&L; of USD15M + and 20 + Clients

- Has led teams of 150+ people across countries.

- Has helped win multi-million-dollar deals.

- Solid ServiceNow knowledge: ITSM and ITOM, plus modules like HRSD, CSM or GRC.

- Has worked with clients in Europe, the US, the Middle East or APAC.

- Engineering or computer science degree.

📌 Director & Head — ServiceNow / ESM Tools Practice (Maharashtra)
🏢 Zensar Technologies
📍 Maharashtra