This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Infra Managed Service Associate Manager based in Bengaluru, India .

We are seeking an experienced IT infrastructure and asset management professional to oversee service delivery, strengthen configuration management, and drive operational excellence across enterprise IT environments. In this role, you will lead end-to-end service delivery, monitor key performance indicators, and implement continuous improvement initiatives. You will bring deep expertise in IT Asset Management (ITAM), Configuration Management Database (CMDB) administration, and ServiceNow-based solutions to ensure accurate asset data and reliable service operations. Working closely with stakeholders and technical teams, you will improve governance, optimize processes, and maintain compliance with operational standards. You will also oversee audits, reporting, and service improvement activities while ensuring that policies and documentation remain current.



This prospect is suited to a seasoned professional who combines technical expertise, stakeholder leadership, and a strong focus on service quality.
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Accountabilities

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Service Delivery Management: Lead end-to-end service delivery, ensuring commitments, deliverables, key performance indicators (KPIs), and service improvement activities are achieved.

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CMDB Management: Configure and optimize identification and reconciliation rules, monitor CMDB health, and resolve discrepancies between authoritative data sources.

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Configuration Management: Define and maintain configuration items (CIs), their relationships, and CMDB classifications in alignment with business requirements.

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IT Asset Management Processes: Develop, maintain, and improve IT Asset Management and Hardware Asset Management (HAM) processes, policies, and supporting documentation.

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ServiceNow Administration: Configure and customize ServiceNow solutio

📌 Infra Managed Service Assoc Manager (India)
🏢 Jobgether
📍 India