Conversational Developer
Department: 73-436 - Customer Services - CoE
Employment Type: Permanent - Full Time
Location: India - Hyderabad
Reporting To: Amit Juyal
Description
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Leeds offers a dynamic work workplace with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Leeds is the perfect place to make your mark and grow your career.
Key Responsibilities
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Build Impactful Conversational Experiences: Design and deliver intelligent bots for both chat and voicechannels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.
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Work with Cutting-Edge AI Technologies: Implement conversational solutions powered by Generative AI (LLMs) and Agentic AI systems, enabling next-gen automation and personalization.
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Design End-to-End Architectures: Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.
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Collaborate with Cross-Functional Teams: Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.
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Influence the Future of Automation: Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.
Skills, Knowledge & Expertise
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Conversational AI Platforms: Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
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Custom Flow Design: Experience building dynamic bot flows, NLP tuning, fallback handling, and multi-language support.
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Channel Integrations: Ability to integrate bots across Web, WhatsApp, Facebook Messenger, and Voice (Dialogflow, Amazon Lex).
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Scriptin
📌 Conversational Developer (India)
🏢 Dazn
📍 India