About: Blackbaud University is the customer training team at Blackbaud, dedicated to powering social good with knowledge. In this role, you’ll play a pivotal role in collaborating between our training team and the Product Technology Group to support the building and maintaining of sandbox environments to accompany our virtual instructor-led training experience across multiple products and ensure a delightful client experience. You should be a highly organized and detail-oriented individual with a proven ability to creatively solve problems and simultaneously manage multiple tasks.

What you will be doing:

• Collaborate with internal teams to define requirements and build and maintain virtual training sandbox environments using technologies like .NET Core, C#, Angular, TypeScript, JavaScript, SQL, Azure, and REST APIs.

• Develop and maintain database and lab environments to support training needs, ensuring system health, reliability, and security.

• Troubleshoot and resolve environment-related issues, including customer support escalations.

• Track and document environment access,



procedures, and configurations across Blackbaud software training solutions.

• Coordinate with Curriculum Leads, Delivery Leads, Operations, IT, and external experts to meet install and workplace requirements.

• Contribute to CI/CD pipelines and cloud-based deployments (Azure DevOps, Azure PaaS).

• Maintain integrations between core systems (e.g., Docebo Learn, Workday, Blackbaud Engineering System).

• Administer API documentation libraries using Swagger/OpenAPI (Swashbuckle).

• Participate in Agile Scrum ceremonies to groom, plan, and deliver work; identify and resolve defects and technical debt.

• Improve environment quality through standards, testing, monitoring, and proactive alerting.

• Follow standard operating procedures and maintain process documentation.

• Collaborate with senior developers and cross-functional teams to meet project goals.

What we will want you to ha

📌 Developer (Services), Staff (Hyderabad)
🏢 Blackbaud
📍 Hyderabad