Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com.
Overview
The Product Support Specialist I is a role within the Customer Support team, supporting customers on Seismic's sales enablement platform. This is a chat-first role focused on delivering fast, friendly answers to customers via ServiceNow chat, with a goal of maintaining a Customer Satisfaction (CSAT) score above 90%.
The Specialist owns and resolves Q&A; and how-to style chat conversations directly, while opening and routing more technical cases to Level 1 or Level 2 Support Engineers with clear context. The role also contributes to the team's shared product knowledge by identifying gaps in existing documentation and adding current or updated knowledge base content. This role will become a subject matter expert in all areas of the product in order to assist customers with questions in real time.
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Who you are:
• 2+ years of relevant work experience in a customer service or technical support role.
• Expected to obtain Seismic Learning or Seismic University Certifications during tenure.
• Strong written and verbal communication.
• Basic technical knowledge related to SaaS platforms.
• Ability to distinguish between a straightforward question and one that needs technical escalation, and to follow structured processes for each.
• Team-oriented mindset with a proact
📌 Product Support Specialist I (Hyderabad)
🏢 Seismic
📍 Hyderabad
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