You are expected (through your processes & activities) to deliver world-class customer experience.
Mission: The purpose of the role is to implement and troubleshoot Information Security products of 22by7 customers either on-site or remotely. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents. Carry out the technical activities thus ensuring Customer Satisfaction.
· Troubleshooting L1/L2/L3 tickets and submitting the RCA.
· Implementing information Security products and submitting the reports.
· Presenting the appropriate solutions at customer meetings.
· Keeping well informed of general technical developments, company products and services.
· Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required.
· Ensuring that product, technical and market knowledge is kept up to date by reading literature,
networking, attending training courses, liaising with other colleagues and sharing unique knowledge with the rest of the company.
Who are your key stakeholders?
To achieve the outcomes of the role, you key transactional stakeholders internally are:
- Team Lead
- Product Managers
- Solutions Architects
You will be expected to create solid positive relationships with the customers you work with, in a capacity to help the organization service them better.
What are you accountable for?
You are accountable for end-to-end solutioning for client needs, including documentation, implementation, deployment & reporting.
Skills:- Firewall, Palo Alto, Zscaler and Implementation of firewall or any proxy