About Our Client

Our client is a global leader in technology-enabled business services, leveraging advanced analytics, automation, and AI to help enterprise customers improve operational efficiency and business outcomes. With a workforce of over 30,000 employees globally and a strong presence in India, the organization offers a dynamic, large-scale environment where HR professionals can make a significant impact on employee experience, culture, and organizational growth.

Job Description

Grievance Management:
- Serve as the primary point of contact for employee grievances.
- Conduct thorough investigations into grievances in a timely manner.
- Collaborate with relevant stakeholders to resolve grievances.
- Maintain detailed records of all grievance cases and outcomes.

Disciplinary Case Management:
- Manage the disciplinary process, ensuring compliance with company policies and legal requirements.
- Conduct investigations into disciplinary issues, including interviews with involved parties.




- Provide recommendations for disciplinary actions and ensure consistent application across the site.
- Document all disciplinary cases and maintain confidentiality.

Performance Improvement:
- Work with managers to identify employees who require performance improvement plans (PIPs).
- Develop and implement PIPs in collaboration with managers and employees.
- Monitor progress and provide ongoing support to employees on PIPs.
- Evaluate the effectiveness of PIPs and make necessary adjustments.

Policy and Procedure Compliance:
- Ensure all employee relations activities comply with company policies, procedures, and legal requirements.
- Stay updated on relevant labor laws and regulations.
- Provide training to managers and employees on employee relations policies and best practices.

Skip Connect / Focus Group Discussions:
- Foster a positive work setting through effective communication and conflict resolution.
- Conduct regular meetings with employees to address concerns and

📌 Program Leader Employee Relations (Hyderabad)
🏢 Michael Page
📍 Hyderabad