Investigation Excellence (IE)
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to recent challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

investigation Excellence Overview
Investigation Excellence (IE) is the deep-dive team within ATS Central Operations, owning root-cause investigation across Amazon's European Transportation Surface Transportation network. IE dives deep into every DEA miss — tracing VRIDs from origin to destination, separating true root cause from recovery, and ensuring each disruption is attributed to the right controllable owner. Rather than accepting metrics at face value, the team operates at the lowest level of detail, audits the data themselves, and stays connected to the specifics. IE plays a critical role in giving the network an honest,



accurate picture of performance — which is what allows the right teams to fix the right problems and keep Amazon serving customers on time.

Purview of a Program Manager
As a program manager within Investigation Excellence, your role centers on diving deep into transportation execution data to uncover the true drivers behind DEA misses, and on inventing and simplifying the way we investigate — turning manual, repetitive deep dives into scalable, automated solutions (e.g. Kiro, Quick investigation tooling). You will own root-cause classification and attribution logic, drive accuracy and standardization so investigations can be consistently applied across teams, and monitor performance metrics to drive continuous improvement. You hold a high bar for quality and data integrity, look for ways to eliminate effort rather than add it, and foster cross-functional collaboration. Above all, you provide leadership and direction that keeps IE operating as a high-performance, self-

📌 Program Manager-Investigation Excellence Team, Central Operations (Hyderabad)
🏢 Amazon
📍 Hyderabad