Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.

The Role

The Level 2 Managed Service Engineer for the End-to-End Observability team is responsible for advanced troubleshooting, root cause analysis, Datadog configuration, incident escalation, and continual service improvement across the observability stack. This role serves as the primary escalation point for L1 engineers and is expected to independently resolve, or drive resolution of, moderately complex incidents spanning application, infrastructure, network, APM, Synthetics, logs, and RUM data across both 3-tier and cloud-native environments.

Key Responsibilities

• Act as the first escalation point for incidents triaged by L1 engineers that require deeper investigation.

• Perform root cause analysis (RCA) by correlating APM traces,



infrastructure metrics, network telemetry, logs, Synthetics results, and RUM data.

• Configure and fine-tune advanced Datadog capabilities: custom metrics, log pipelines, monitors with composite/anomaly detection, SLOs, and dashboards aligned to service ownership.

• Guide and review Datadog APM instrumentation coverage across services; identify monitoring gaps and recommend improvements.

• Independently identify whether an issue originates in the application tier, infrastructure, network, or a third-party dependency, in both 3-tier and cloud-native (microservices/containerized) environments.

• Lead or actively participate in major incident bridge calls, providing observability data to speed up resolution.

• Own problem management: identify recurring incidents, drive permanent fixes, and track them to closure.

• Mentor and coach L1 engineers on triage techniques, Datadog usage, and esca

📌 Senior Engineer (Bengaluru)
🏢 Presidio
📍 Bengaluru