ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs

• Over 2 million members across UK and India

• Over $300 million raised in funding

• Over 2,800 Tideans globally

• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

• We have offices in Central London,



with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, Recent Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE:

We are looking for a Senior Complaints Analyst to join our team. The successful candidate will be responsible for managing complaints from UK members and non-members regarding our products, services or customer service.

As a Senior Complaints Analyst, you’ll be expected to:

• Take ownership of complaints from start to finish

• Investigate complaints and identify the root cause of the issue

• Communicate with complainants through various channels to resolve complaints in a timely and professional manner

• Work closely with the relevant departments within Tide to identify any systemic issues and develop solutions to prevent future complaints

• Maintain required productivity and quality

📌 Senior Analyst, Complaints, Operations Support, UK (Hyderabad)
🏢 Careers at Tide
📍 Hyderabad