We are looking for an analytical, process-driven and customer-focused professional to join our team as Asst. Manager – MIS, Billing & Collection. The incumbent will own the MIS and dashboarding framework, ensure invoicing and billing compliance, and lead credit collection and outstanding follow-ups with customers. The role also oversees first-level customer query handling through WhatsApp chatbots and manual support, and works closely with the Sales team by consolidating customer feedback and escalating key issues. The role requires robust data-handling and people-management skills, sound knowledge of GST and billing processes, and the ability to coordinate with multiple departments and customers to drive billing accuracy, collection efficiency and timely reporting. Key Responsibilities MIS & Reporting Own the preparation and review of daily, weekly, and monthly MIS reports and dashboards covering sales, dispatch, billing, and collections performance for management review. Ensure accurate and timely consolidation of data from Sales, Warehouse, Finance, and other departments; validate data before it is shared with management. Define, track, and review key business metrics/KPIs such as billing accuracy, collection efficiency, DSO, outstanding ageing, and turnaround time; analyse trends and deviations and recommend corrective actions. Design, automate, and maintain MIS reports and dashboards to improve reporting efficiency and reduce manual effort. Lead month-end and year-end billing closures and MIS reporting cycles, ensuring adherence to timelines and support for audits. Present analysis, insights, and billing/collection performance summaries to senior management in a clear, structured, and decision-oriented manner. Billing & Compliance Oversee end-to-end invoicing to ensure timely and accurate generation of invoices in line with orders, contracts, pricing, and agreed terms. Ensure billing compliance with GST and other statutory requirements,



including e-invoicing/e-way bill norms; support GST return reconciliation and coordinate with Finance/tax teams on audits and queries. Review billing discrepancies, credit notes, and rebills; identify root causes and implement process fixes to prevent recurrence. Reconcile billing data with sales and dispatch records, ensuring data accuracy and integrity across all reports. Collections & Customer Interface Lead credit collection strategy and follow-ups to ensure timely realization of outstanding payments and reduction in overdue balances. Review outstanding and ageing reports regularly; prioritise high-value and overdue accounts, and escalate to Sales and Finance leadership where required. Coordinate with Sales and Finance on credit limits, credit terms, payment disputes, and account reconciliations/settlements. Oversee the customer query desk for billing, payment, and account-related matters, including WhatsApp chatbot workflows and manual support; ensure prompt and accurate resolution within defined TAT. Consolidate customer feedback and share insights with the Sales team to support relationship management, issue resolution, and improvement of billing and collection processes. Team Leadership & Process Improvement Lead, guide, and mentor Executives and Sr. Executives in day-to-day reporting, invoicing, and collection tasks; allocate work, monitor performance, and support their development. Review team outputs for accuracy and quality, and ensure adherence to SOPs, timelines, and compliance requirements. Identify and drive process improvements, automation, and system enhancements across MIS, billing, and collection workflows.



Coordinate with Sales, Warehouse, IT, and Finance teams to gather data and ensure smooth billing and collection operations. Required Qualifications & Experience Education: MBA (Finance preferred) or a related field, with strong analytical aptitude. Experience: 6-8 years of relevant experience in MIS reporting, billing/invoicing, collections, or credit control functions, with at least 2 years of experience leading a team or managing a function. Prior exposure to a sales/distribution or manufacturing environment with high-volume invoicing is preferred. Key Skills & Competencies Advanced proficiency in Tally, MS Excel (pivot tables, advanced formulas, VLOOKUP/XLOOKUP, dashboards); working knowledge of Power BI or similar BI tools is an advantage. Strong knowledge of GST and billing/invoicing compliance requirements, including e-invoicing and reconciliation. Proven experience in credit control, collection follow-ups, and outstanding/ageing management. Working knowledge of billing/ERP systems, and comfort with WhatsApp chatbots or similar tools for customer communication. Strong analytical and problem-solving skills with high attention to detail. Team leadership, coaching, and stakeholder management skills, with the ability to influence and escalate effectively. Excellent communication and presentation skills to coordinate across departments, with senior management, and directly with customers. High degree of accuracy, ownership, and process orientation. What We Offer An opportunity to lead the MIS, billing, and collections function with close management visibility. Exposure to cross-functional data, reporting, end-to-end invoicing, and customer-facing collection processes, along with team management responsibility. Competitive compensation aligned with industry standards and experience. Interested candidates meeting the above criteria may apply with their updated resume.

📌 Asst. Manager – MIS, Billing & Collection (Ahmedabad)
🏢 Easebiz Fintech Solutions
📍 Ahmedabad