- Assist the Housekeeping Manager in planning, organising and supervising the housekeeping department, including guest rooms, public areas, laundry and linen services.
- Inspect guest rooms and public areas regularly to ensure furnishings, facilities and equipment are clean, well-maintained and in valuable repair.
- Monitor room cleaning productivity and ensure all housekeeping duties are carried out to the highest standard, providing guests with maximum efficiency of service and comfort.
- Plan and organise departmental training for ambassadors, with particular attention to service standards, courtesy, efficiency and job knowledge.
- Prepare weekly staffing schedules,
monitor attendance and conduct labour planning to maintain cost effectiveness and meet hotel activity levels.
- Maintain accurate inventory of stocks, guest supplies and linens, ordering to par levels as necessary and preventing loss or pilferage.
- Handle guest complaints professionally and establish amicable relations with guests, addressing their needs and concerns promptly.
- Prepare monthly reports and submit to the Housekeeping Manager.
- Ensure all department equipment and work areas are maintained to a high standard and that security of guest rooms and keys is upheld.