Job Description

- Ensures guests are well looked after, from the moment they arrive to the time they leave
- Enquires whether guests are satisfied throughout the meal
- Offers attentive service to guests, adapting to any constraints
- Establishes positive relations with guests, offering advice and fostering customer loyalty
- Takes part in inventories and manages stocks under his/her responsibility
- Increases revenue for the point of sale through additional sales techniques
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
- Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
- Organizes the work for the team, including the need to multi-skill in employees for job requirements
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve the team member’s product knowledge.




- Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
- Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
- Ensures the point of sale is prepared to a high standard in order for:
- Taking guests' orders
- Equipment is used correctly

- Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
- Checks the quality, speed and overall efficiency of the team/waiting staff.
- Ensures that the Back of the house service areas are maintained as per the hotel standards.
- Supervises the team's sales attributes
- Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
- Makes efforts to train the team in up-selling and suggestive selling techniques
- Helps increase guest loyalty through quality of service
- Consistently review the VOG report to enhance guest experience

📌 Assistant Manager - Outlet (Chennai)
🏢 PULLMAN
📍 Chennai