WE’RE HIRING | SHIFT LEAD – EMPLOYEE TRANSPORTATION SERVICES (ETS)
Shift Lead – Employee Transportation Services (ETS)
Summary
We are seeking six highly experienced professionals to serve as Shift Leads for our Employee Transportation Services (ETS) in Hyderabad, specifically within the Kondapur area. This onsite role operates on a six-day work week, covering the evening shift from 6:00 PM to 3:00 AM IST. The primary objective of this position is to oversee critical ground operations, ensuring seamless vehicle allocation, route optimization, and strict adherence to service level agreements. The ideal candidate will possess deep expertise in ETS logistics, utilizing specialized tools like MoveInSync or RouteMatic to manage real-time transportation challenges and drive operational excellence.
Responsibilities
• Oversee the complete lifecycle of employee transportation, including shift handovers and login/logout coordination.
• Design, sequence, and optimize travel routes while managing vehicle assignments and driver scheduling.
• Track live trips in real-time to promptly address issues such as delays, mechanical failures, driver absences, and unexpected demands.
• Guarantee compliance with On-Time Arrival and Departure (OTA/OTD) service standards.
• Facilitate seamless communication between fleet partners, drivers, security personnel, and client transport teams.
• Supervise vehicle readiness, utilization rates, GPS tracking, documentation, and adherence to safety protocols.
• Generate shift-specific management information system (MIS) reports and perform root-cause analysis on any service disruptions.
Requirements
• Possess a minimum of 7 to 8 years of direct experience in ETS or employee transportation operations.
• Demonstrate advanced proficiency in route planning and optimization strategies.
• Hold mandatory working knowledge of MoveInSync and/or RouteMatic platforms.
• Show proven capability in rostering, fleet deployment, vendor relations, and man