Skill required: Talent Development - Learning Delivery Operations
Designation: Learning Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization.
This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.
What are we looking for? • Bachelors degree
• Knowledge of typical scheduling methodology
• A background in administrative roles
• Proven ability in team leadership roles or tasks
• 4-5 years business experience with similar background
• Exposure to call center industry preferably technical sector
• Project management skills (Planning & Organizing)
• Adopt an analytical approach.
• Robust organizational skills.
• Ability to prioritize conflicting requirements.
• Strong analytical ability (to devise and produce coherent management reports and statistics)
• Basic financial analysis (Cost vs. Revenue)
• People management skills (Coaching, listening, giving direction)
• Database knowledge (Software programs such as MS Access, Excel etc. plus client