CMDB / CSDM Administrator (ServiceNow)

Role Summary
We are looking for a hands-on CMDB / CSDM Administrator who will personally manage the day-to-day upkeep of the Configuration Management Database (CMDB), keeping it accurate, complete, and trusted as the go-to source of information about our IT services, applications, and infrastructure. This is a doing role, not just an oversight role - the person will be directly performing data administration, running audits, and fixing issues, while also engaging stakeholders across the business and keeping documentation and performance reporting up to date.
Key Responsibilities
CMDB Operational Activities (Hands-On)
• Directly administer the CMDB day to day - creating, updating, and retiring records, maintaining relationships between items, and keeping data organized and current.

• Personally monitor incoming data feeds and integrations to make sure information is flowing in correctly and nothing is missing or duplicated.

• Manually review and resolve data quality issues - duplicate entries, outdated records,



missing information - rather than just flagging them for others.

• Run and review regular CMDB health checks/dashboards (completeness, accuracy, stale or orphaned records) and personally drive fixes through to closure.

• Investigate and troubleshoot failed data loads or integration errors, working with technical teams where needed but owning the resolution.

• Conduct scheduled data audits and cleanup exercises, and validate that every record has a clear, accountable owner.

CSDM Alignment & Governance
• Keep the CMDB structured and organized according to our data model standards (CSDM), so services, applications, and infrastructure are consistently mapped and easy to understand.

• Maintain the mapping of services and applications, and how they connect to the underlying infrastructure.

• Set and enforce simple data standards - naming conventions, required fields, and explicit ownership - so the database stays clean an

📌 ServiceNow Senior Analyst (Bengaluru)
🏢 Johnson Controls
📍 Bengaluru