Customer Field Services Category Manager
Description -
This role is responsible for developing and executing category and sourcing strategies for Customer Field Services, including install, move, add, change, and decommission (IMACD) services, on-site customer support, break-fix repair, and related field-service capabilities. The Category Manager partners with business, operations, finance, legal, and regional stakeholders to translate service requirements into sourcing plans, supplier strategies, competitive commercial models, and executable contracts. The role proactively manages stakeholder expectations, leads or participates in planning activities and recurring governance forums, monitors supplier and category performance, and identifies opportunities to improve cost, service quality, delivery coverage, customer experience, and supply continuity.

Responsibilities

• Develops and executes regional or global category strategies for Customer Field Services, including IMACD, in office customer support, break-fix services, deskside support, dispatch services,



and associated parts or logistics requirements.
• Maintains knowledge of field-service market trends, supplier capabilities, labor models, geographic coverage, emerging technologies, cost drivers, and applicable regulatory or workforce considerations.
• Partners with operations and business stakeholders to understand service requirements, demand forecasts, geographic coverage, service-level expectations, customer commitments, and planned business changes.
• Proactively manages stakeholder expectations by establishing clear objectives, timelines, decision points, dependencies, escalation paths, and communication routines.
• Participates in annual and quarterly planning, demand and capacity reviews, business reviews, project meetings, sourcing councils, and recurring stakeholder governance forums.
• Develops category plans, sourcing strategies, supplier segmentation models, competitive bid events, business cases, a

📌 Customer Field Services Category Manager (Bengaluru)
🏢 Hp
📍 Bengaluru