Job Purpose and Impact

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Seeking skilled ServiceNow CMDB Consultant with 8+ years of IT experience and solid hands-on expertise in CMDB administration, CSDM, Discovery, CMDB Health, Operational Analysis, and Hardware Asset Management (HAM). The consultant will work as part of the CMDB team to support CMDB governance, data quality initiatives, service modeling, discovery operations, and continuous improvement of the ServiceNow platform.

Key Accountabilities

CMDB Management & Governance

• Support the design, maintenance, and optimization of the ServiceNow CMDB.

• Ensure CMDB data quality through adherence to governance standards and best practices.

• Assist in defining and maintaining CI lifecycle processes, ownership models, and operational procedures.

• Participate in CMDB audits, data remediation activities, and governance reviews.

Common Service Data Model (CSDM)

• Support Implementation and maintenance of ServiceNow CSDM.

• Maintain relationships between Business Applications, Application Services, Technical Services, and Infrastructure CIs.





• Work with application and infrastructure teams to align CMDB data with CSDM standards.

• Assist in service mapping and service modeling initiatives.

Discovery & ITOM

• Monitor and support ServiceNow Discovery operations.

• Analyze discovery coverage

• Validate discovered data and work with support teams to improve discovery accuracy.

• Support onboarding new technologies and classes into Discovery.

CMDB Data Model Management

• Maintain CMDB class structures, attributes, relationships, and data standards.

• Support CI identification, reconciliation, and normalization processes.

• Assist with onboarding new CI classes and integration sources.

• Ensure compliance with CMDB data model and architecture standards.

CMDB Health & Data Quality

• Monitor and improve CMDB Health Dashboard metrics including:

• Completeness

• Correctness

• Compliance

• Relationship Health

• Perform data analysis and remedia

📌 ServiceNow CMDB Consultant (India)
🏢 Cargill
📍 India