End Date
Tuesday 13 October 2026
We Support Flexible Working – Click here for more information on flexible working options

Adaptable Working Options
Hybrid Working
Job Description Summary
Role: Senior Service Specialist
Location: Hyderabad
Role Type: Hybrid

The Trade Finance Lab plays a critical role in delivering compliant, resilient, and scalable Trade Finance capabilities that enable customers to access working capital on time and support business growth across the Group.
We are looking for a Technical Application Support Specialist with strong Trade Finance product knowledge, hands on technical capability, and experience integrating vendor platforms to support solution delivery, modernization, and production rollouts.
The Technical Application Production Support Specialist is responsible for ensuring the stability, availability, and performance of business-critical applications in the production environment. The role involves monitoring applications, troubleshooting incidents, performing root cause analysis, coordinating with development and infrastructure teams,



and driving continuous service improvements to minimize downtime and enhance user experience.
This role sits within cross disciplinary feature teams, working closely with product owners, engineers, architects, vendors, and business stakeholders to ensure Trade Finance solutions are configured, customised, integrated, and successfully deployed into production.
Job Description
Key Responsibilities

• Provide Level 2/Level 3 application production support for critical business applications.
• Monitor production systems, applications, interfaces, and batch processes to ensure optimal performance.
• Investigate and resolve production incidents, service requests, and problem tickets within agreed SLAs.
• Perform root cause analysis (RCA) and implement preventive measures to reduce recurring issues.
• Coordinate with development, infrastructure, database, and business teams during incident resolution.
• Execu

📌 Senior Service Specialist (Hyderabad)
🏢 Lloyds Banking Group
📍 Hyderabad