Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Role summary
We are hiring a Principal Program Manager to run global programs for our SDR (Sales Development) and ISR (Inside Sales Rep) teams. This role drives outcomes across productivity, pipeline quality, hygiene, win rate, NAAR, retention,



and expansion by building a strong operating rhythm, using data to spot issues early, and ensuring teams execute consistently.
You may not have direct reporting lines, but you will lead through influence and partner closely with Sales Leadership, RevOps, Enablement, Marketing, Customer Success/Renewals, Finance, and Systems teams.

Key outcomes you will drive
• Productivity: activity effectiveness, meetings created, pipeline generated, ramp speed
• Hygiene: CRM/data discipline, stage accuracy, clean handoffs and follow-ups
• Quality: better qualification, better account/persona targeting, higher quality pipeline
• Win rate: improved conversion through the funnel and better deal outcomes
• NAAR: focus on opportunities that drive higher revenue impact
• Retention: fewer churn risks through early signals and solid renewal execution
• Expansion: stronger upsell/cross-sell pipeline and execution in exist

📌 Principal Program Manager – SDR (Bengaluru)
🏢 Sprinklr
📍 Bengaluru